When will I receive my order? Usually it takes 1-2 business days to fulfill an order, after which it will be shipped out. T-shirt orders can take 3-4 business days to fulfill before shipping.
[Covid-19] When will I receive my order? Fulfillment times for t-shirt order may be longer than usual. We are seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Fulfillment times for all other merchandise remains normal.
Where are your t-shirts made? We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
How do I return an item? Merchandise unworn and in original condition may be returned for a full refund within 14 days of the purchase date. Contact us via email to resolve the issue. Items purchased over 14 days prior will receive a store credit.
How will I be refunded for a returned item? Customer will be refunded in the form of the original payment.
Can I exchange an item? Pulchritude will gladly exchange any item. If the price of the exchanged item is greater than the price of the original item, the customer will pay the difference. If the price of the exchanged item is lower than the price of the original item, the customer will be refunded the difference. Exchanges must take place within 30 days of the original purchase date.
SHIPPING & HANDLING
Do you have a flat shipping rate? Yes. Pulchritude is happy to offer customers a flat shipping rate of $7 for all orders under $75. Orders over $75 will receive free shipping.
Do you shipping internationally? Pulchritude does not currently ship internationally.
Why does your merchandise come in plastic bags? Our team is exploring a plan for more eco-friendly options for our shipping packaging.